Privacy Policy

This Privacy Policy explains how we collect, hold, use and disclose personal information, including health information, and how you can access and correct your information or make a privacy complaint.

 

 

1) What information we collect

 

We may collect and hold the following types of information:

 

A. Client/participant information (including health information):

 

• Name, date of birth, address, phone, email

• NDIS number, plan details, funding/plan management details, plan manager details

• Referrer details (e.g., GP, paediatrician, school, support coordinator)

• Assessment information, therapy notes, reports, goals, progress notes

• Communication information (emails, phone calls, messages)

• Appointment details, attendance and cancellation records

 

B. Website and enquiry information:

 

• Information you submit via website forms (e.g., enquiry details)

• Technical data (IP address, browser type, device info), and cookie/analytics data

 

 

2) How we collect information

 

We collect information when you:

 

• Contact us (phone/email/website enquiry)

• Book or attend appointments (in person or via telehealth)

• Provide documents (reports, referrals, NDIS plan documents)

• Authorise us to liaise with others (e.g., schools, other therapists, plan managers)

• Use our website (cookies and similar technologies)

 

Where reasonable, we collect information directly from you or your parent/guardian/nominee. Sometimes we collect information from third parties (e.g., referrers or other providers) with your consent or as permitted by law.

 

 

3) Why we collect, use and disclose information

 

We collect, use and disclose information to:

 

• Provide speech pathology assessment and therapy services

• Communicate with you about appointments and services

• Prepare clinical documentation, letters and reports (including NDIS-related reports)

• Coordinate care with your consent (e.g., schools, OTs, psychologists, support coordinators, plan managers)

• Process payments and invoices

• Meet legal, professional, and record-keeping obligations

• Improve our services and website performance

 

 

4) Legal basis and sensitive information

 

Health information is “sensitive information” and we handle it with a higher level of care. We generally collect, use and disclose health information with your consent, unless an exception applies under applicable laws.

 

We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are in Victoria, health records may also be regulated by the Health Records Act 2001 (VIC). 

 

 

5) Who we may disclose information to

 

We may disclose your information to the following types of recipients, where relevant and where you have consented (or as otherwise permitted/required by law):

 

• Parent/guardian/nominee (for child clients or where authorised)

• NDIS plan managers, NDIA, or support coordinators for billing/coordination

• Other health professionals and service providers involved in care (e.g., OT, psychologist, GP, paediatrician)

• Schools, childcare or educators (where authorised)

• Service providers who help us run our business (e.g., practice management systems, secure file storage, IT support)

• Payment processors (e.g., Stripe, if you use it) 

• Professional advisors where necessary (e.g., accountant), bound by confidentiality

• Regulators/law enforcement if required by law

 

We do not sell your personal information.

 

 

6) Telehealth

 

If you use telehealth, we may use third-party video platforms. These providers may process technical data required to deliver the service (and may store data outside Australia depending on the platform). We take reasonable steps to select reputable platforms and protect confidentiality.

 

 

7) Website cookies, analytics, and Facebook/Meta ads

 

Our website may use cookies and similar technologies to:

 

• Help the website function properly

• Understand website traffic and improve performance (e.g., analytics)

 

If you run Facebook/Instagram ads, your website may use Meta tools (such as the Meta Pixel and/or Conversions API) to measure ad performance and improve targeting. These tools may collect or receive information about your actions on our website (e.g., page views or form submissions), which Meta may use in accordance with its own policies.

 

Your choices:

 

• You can adjust cookie settings in your browser and clear cookies at any time.

• You may be able to control some ad personalisation through your Meta ad preferences.

 

 

8) How we store and protect information

 

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Measures may include:

 

• Secure electronic systems, access controls and passwords

• Encrypted/secure storage and reputable cloud services

• Staff/contractor confidentiality obligations (where applicable)

• Secure disposal of information when no longer required

 

 

9) How long we keep information

 

We retain records for as long as needed to provide services and to meet legal, clinical, and professional requirements. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

 

 

10) Accessing and correcting your information

 

You can request access to your personal information or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before providing access or making changes.

 

To request access or correction, contact us using the details above.

 

 

11) Privacy complaints

 

If you have a privacy concern or complaint, please contact us first and we will try to resolve it promptly.

 

Contact: danni@slptherapyandme.com 

 

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC), or the relevant state health complaints/privacy body (depending on your location).

 

 

12) Links to other websites

 

Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

 

 

13) Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. The most current version will be published on our website with the updated effective date.